We always welcome visitors. We recommend visiting between the hours of 10:00 AM to 8:00 PM. If you have a special circumstance, please speak with the charge nurse on duty so alternate visiting hours may be arranged.
Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time.
You may reserve the dining room for any special event (birthday, holidays, meals) in advance with the Activities Director.
We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age 12.
We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets should also be kept on a leash.
Physicians generally see patients upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.
Patients may have a leave of absence only with MD authorization, which can be arranged through nursing staff. The resident or responsible party upon arrival and departure must sign the LOA (leave of absence) book, located at the nursing stations.
Definitely. Mail is delivered to patients personally on a daily basis except on weekends and holidays.
Palm Terrace Care Center
Attn: ______ Room No. ______
11162 Palm Terrace Lane
Riverside, CA 92505
For the safety and welfare of all patients and staff, Palm Terrace Care Center is a non-smoking facility. The designated smoking area is in the main outside patio.
We always want our patients to be comfortable; if space permits, small personal items from the resident’s home are always welcome.
Bed linens, hospital gowns, and towels are provided and laundered by the facility. If you would prefer to do laundry for your loved one, please inform the charge nurse/social services designee.
We have beauticians available twice weekly. Please contact the Receptionist to set up an appointment. Payments for all services are to be made in advance or at the Beauty Shop during appointment.
Free parking is available behind the facility. Avoid parking in spaces specifically reserved for the handicapped, employees, and physicians
Consistent with the provision of special diets, always consult with the nursing staff before bringing food to patients. Any food kept in the resident room must be in properly sealed containers.
We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with resident’s name in permanent ink, and entered into the patient’s personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that patients do not keep valuable jewelry or large amounts of cash in the facility.
Personal Laundry: There is no charge for personal laundry, however families who wish to do their loved ones laundry must bring in a plastic hamper for dirty clothes and ensure laundry is done at least once a week in order to comply with state hygiene regulations.
Clothing and Laundry Tips: All personal clothing is washed in an industrial washing machine at a temperature of 180-degrees. Make sure your loved ones clothing is appropriate for washing and drying in these hot temperatures. Clothing that requires cold or warm water or special care is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.
Private phone access is available to every resident. Unlimited local and toll free calls can be made from resident phones. An unlimited number of phone calls from any incoming area code (national or international) can be received at the resident phones.
All rooms have free cable television. If you would like to bring in your own television from home, please consult with our maintenance director to ensure proper placement according to county fire codes.
Palm Terrace Care Center has a vibrant atmosphere with dynamic, individualized activities that match the capabilities and needs of patients and their guests. We also have active resident and family councils as well as volunteer programs. Scheduled activities include: music, fitness activities, religious meetings, outside entertainment, games, gardening, field trips/outings, and volunteer involvement. If you would like to arrange something special or have suggestions and ideas for individual or group activities, please inform our activities director. We welcome and encourage involvement from family and friends.
Suggestions and recommendations for changes in the facility rules may be submitted in person or in writing to Palm Terrace Care Center administration.
This depends on each individual’s needs and diagnoses.
Patients must have a Medicare card that reads “Hospital Insurance”. They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a $161.00 daily co-insurance rate is required. Medicare does not cover skilled nursing fees over 100 days.